Dear Jerry,

Once again we want to thank you and your team for a job well done. We appreciate your personal follow up during the prompt action to correct the situation. Your assistant and project coordinator, Theresa Sagesse, also did a very good job in this regard and is a pleasure to deal with.

However, in the final analysis, it is the team on the job that makes or breaks a project. Richie, Ben and Vinny were absolutely great. They were dependable, conscientious and their skills are outstanding. As you know, a primary reason we came back for a second project was the workmanship of Ben. He is a gem.

Thanks again for living up to our expectations and you assurances.

Sincerely,

Kay and Jac Andre