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Dear Jerry,
Once again we want to thank you and your team for a job well done. We appreciate your personal follow up during the prompt action to correct the situation. Your assistant and project coordinator, Theresa Sagesse, also did a very good job in this regard and is a pleasure to deal with.
However, in the final analysis, it is the team on the job that makes or breaks a project. Richie, Ben and Vinny were absolutely great. They were dependable, conscientious and their skills are outstanding. As you know, a primary reason we came back for a second project was the workmanship of Ben. He is a gem.
Thanks again for living up to our expectations and you assurances.
Sincerely,
Kay and Jac Andre
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